How do I place an order?
Select products from the menu at the top of your screen.
When you find a product that you would like to purchase, simply type the quantity you would like to order in the box next to the price and click add to basket.
When you have finished shopping click 'View my basket' and if you are happy with the contents click 'Go to checkout.
Fill in the requested information and place your order!

What are your delivery charges?
Delivery charges vary depending on what you order and if you live withing the United Kingdom, the EU, or further afield.
Full details of our delivery charges can be seen on our shipping information page.

How do I change my shipping address?
Ordered goods will usually be delivered to the address that you specified on sign up.
If you would like to change this address simply go to your 'My Account' page, then click 'Change my account details' on the right.

Change any details you want to edit, type in your current password (as a security measure) and click save. Any new orders will now be sent to your new address.

Additionally, when you place an order you will given the opportunity to send your order to an address other than your stored address. Once an order has been placed and confirmed you cannot change the shipping address, if you would like to please contact us.

How can I make use of special offers?
Discounts and special offers will automatically apply when you view your basket. You simply need add the full amount of products to your basket and appropriate moneys will be deducted from your total.
I.E. If you want to take advantage of the '5 bottles for the price of 4' offer on E3 Live, simply add 5 bottles to your basket.
When viewing your basket you will see something like the following:

How do I check the progress on my order?
From the 'My Account' page you can see all of your outstanding and past orders.
The status of all your outstanding orders is shown, if there any problems with your orders a special comment will be added beneath the item in question and we will normally endevour to phone you if there could be a big delay.
The majority of our orders are dispatched on the day the order is placed.
Your account page will look something like the following:

How secure are your online purchases?
All purchases made through this site take place on a VeriSign certified secure server (Powered by Protx).

How secure are my personal details?
All your details are stored on a secure server and are not revealed to any third parties.
Our full privacy policy is given here.

How do I become a member?
Simply fill in your details on the become a member page.

• Monthly newsletter (detailing discounts and health issues etc.)
• Ability to purchase KIKI products online
• Discounts on future purchases
• Prior notice on special offers

What is your returns policy?
If you find your products damaged on arrival please contact Kiki Ltd within 14 days and we will refund or replace the goods free of charge. Normally we'll ask you to return the damaged product, but we'll pick up the cost of the postage.
We can be contacted through post, email or phone on 08450 60 10 60.

How can I receive practitioner discounts?
If you are a practitioner and would like to receive a discount we will need to see some kind of proof of practise. If you send this to us we will upgrade your account to automatically apply the discount.
Full details can be found on our practitioner page.

How do I register as a stockist?
If you would like to sell our products, or, if you have a product that you think is good enough to be sold through Kiki Health let us know. Give us your contact details here and we'll get back to you.

How can I link to your site?
We welcome people linking to our site. To link to us, all you have to do is add the following code to your site:

<a href="http://www.kiki-health.co.uk" title="Kiki Health">Kiki Health</a>