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Terms & Conditions

Making a Purchase

THIS IS AN E-COMMERCE SITE WHICH ENABLES YOU TO PURCHASE PRODUCTS FROM US ONLINE.

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" where you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from anywhere other than the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard and Switch. You may also send your credit card information via phone, fax, email or mail. Please note that if there is any variation in invoice totals we will advise of the reason and the difference before shipping to obtain your agreement.

There is no minimum order value. We accept all orders, no matter how large or small.

If you are an existing trade customer and would like to order your goods online with your usual discount, please send an email to info@kiki-health.com or alternatively ask our customer service team for more information.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed or phoned with the option to cancel your order if you would rather not wait.

Remittance Terms

All orders are to be paid for before shipping. This can be done with Paypal, Visa, Mastercard, Switch or Cheque. For payment by cheque please allow 5 working days for clearance.

Tax charges

All prices include 20% VAT. For orders made from the UK or the European Union, 20% VAT is included. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Contact Details

Kiki Ltd
Unit 4 Aylsham Business Estate
Shepheards Close
Aylsham
Norfolk
NR11 6SZ

Phone: +44 (0) 1263 738 660

Company number: 03808120




Delivery & Returns

Shipping and Handling

UK mainland standard delivery charge is only 2.95. Free delivery for orders over 60 Postage costs vary according to your country. You can see your postage costs as you check out of the online shop. Please check these at the checkout before you confirm your order.

UK orders over 60 will be shipped for free.

Delivery schedule

Although we can't guarantee it, we do our utmost to ensure that all orders placed before 2pm within the UK are delivered the next working day, unless otherwise stated. Depending on the weight and contents of your order, we either use a next-day courier service, or a first class postage service. Your order may need to be signed for, so if you're not going to be there, please specify an alternate address, such as your work address.

We are happy for your package to be left in the perimeters of your property or with work colleagues at your specific request. However, in these circumstances, we are wholly unable to take responsibility for any loss or damage which may occur.

Shipping Methods

Standard Royal Mail - for all items upto 2 kilos. Standard Royal Mail delivery is 2.95 or free when you spend 60 or more (after all other promotional discounts have been applied). Most orders will be delivered within 1 - 2 business days, although some areas may be slightly longer.

Courier Next Day Delivery - for all items over 2 kilos. Courier delivery is 2.95 or free when you spend over 60 or more (after all other promotional discounts have been applied). Most orders will be delivered within 1 - 2 business days, although some areas may be slightly longer.

EU Deliveries All items under 2 kilos (per order) will be delivered via Royal Mail Air. Orders over 2 kilos will be sent via international courier and will be calculated at checkout.

International Deliveries We are now able to offer customers in over 70 international destinations the opportunity to order and buy online. Items under 2 kilos will be sent via Royal Mail Air, postage costs will be calculated at checkout. For items over 2 kilos please contact the KIKI Team for shipping costs.

Returns Policy

While we hope you'll be happy with your order from KIKI, we know you may sometimes need to return items. All returns must be authorised by KIKI prior to return within 14 days of date of purchase. We will be happy to arrange collection, but a charge will be made if goods have to be collected due to customer error. All returned goods must arrive in a saleable condition in their original undamaged packaging.




Privacy Notice

KIKI Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. Data collected by this site is used to:

Take and fulfill customer orders
Administer and enhance the site and service
Only disclose information to third-parties for goods delivery purposes
credit card security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

     
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